Reference: Manage Meter Charges Process Model - Page 2 for the associated business process diagram.Actor/Role: CSRDescription: As more information is available, or there is further review or investigation, the CSR or Authorized User now determines a need to ReBill the Bill Segments. If the problem identified in the frozen Bill Segment has been resolved, the CSR or Authorized User requests to Cancel and Rebill the Bill Segments.Note. When something has been wrong for an extended period of time with Billing Service Agreement, CSR or Billing Analyst may use Multi Cancel/Rebill page to request Cancel/Rebill.
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